An Ombudsman is an independent entity that acts as a mediator between customers and their financial institution, in this case, ANZ Bank. The primary role of the ombudsman at ANZ Bank is to ensure fairness and resolve disputes when customers encounter issues with their banking services.
Ombudsman ANZ Bank
Making a complaint to ANZ Bank is a straightforward process. You can reach the ANZ Customer Resolution Team on 1800 805 154 for any specific complaints or issues.
You can also visit a local ANZ branch in person or access their online complaint form on the official website. Make sure to provide clear details and any necessary documentation, and ANZ will work diligently to address your concern. If you remain unsatisfied, consider contacting regulatory authorities or ombudsman services for further assistance.