ANZ Bank

Where to Complaints About ANZ Bank


Navigating your banking experience should be accompanied by clear communication channels and avenues for resolving concerns.

At ANZ, we understand the importance of effective interaction and providing solutions that cater to diverse needs.

This article serves as your guide to reaching out to ANZ for inquiries, resolutions, and further assistance.

Where to Complaints about ANZ Bank

To report or make any complaints, you can contact us at 13 13 14. If you’re outside of Australia, reach us at +61 3 9683 9999. To connect with the ANZ Customer Resolution Team, dial 1800 805 154.


If you are deaf, hard of hearing, or have a speech impairment, you can use the National Relay Service at 133 677 or visit their website.

In the event that our response doesn’t meet your expectations, you have the option to approach the Australian Financial Complaints Authority (AFCA).

As an independent external entity, AFCA offers a free dispute resolution service for individual and small business customers who are unable to resolve their concerns directly with ANZ.


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