ANZ Bank Outage 30 September - November 2023


On September 30, 2023, ANZ Bank experienced a widespread outage that affected millions of customers.

The outage lasted for several hours, and during that time, customers were unable to access their online banking accounts, use their debit or credit cards, or withdraw cash from ATMs.

What Caused the ANZ Bank Outage?

ANZ Bank has not released a specific cause for the outage, but the bank has said that it was caused by a “technical issue.” The bank has also said that the outage was not the result of a cyberattack.

How Did the ANZ Bank Outage Affect Customers?

The ANZ Bank outage affected customers in a number of ways, including:

  • Unable to access online banking: Customers were unable to access their online banking accounts to view their account balances, make transactions, or pay bills.
  • Unable to use debit or credit cards: Customers were unable to use their debit or credit cards to make purchases or withdraw cash from ATMs.
  • Unable to withdraw cash from ATMs: Customers were unable to withdraw cash from ATMs.

How Did ANZ Bank Respond to the Outage?

ANZ Bank responded to the outage by quickly assembling a team of experts to investigate the issue and restore service. The bank also kept customers updated on the status of the outage through its social media channels and website.

ANZ Bank service was restored for most customers by early evening on September 30, 2023. However, some customers continued to experience problems for several days after the outage.

The ANZ Bank outage on September 30, 2023 was a major inconvenience for millions of customers. However, the bank responded quickly to the outage and restored service for most customers by early evening.

ANZ Bank customers can prepare for future outages by having a backup plan for accessing their money, monitoring ANZ Bank’s social media channels and website for updates, and contacting ANZ Bank customer service if they have any problems.


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